‘Social Listening’: Unilever Looks to Exploit Vaseline’s Social Media Breakthrough.
Originally found over 150 years ago within a Pennsylvania drilling site, the humble pot of Vaseline could hardly be considered an obvious target for social media algorithms.
Yet the brand’s emergence as a TikTok talking point has placed it at the forefront of an promotional upheaval, in which large companies are spending big on content creators and devoting less capital to marketing items in legacy broadcasters.
The Path from Petroleum to Platforms
Originally produced in the 1870s by scientist Robert Cheeseborough, who observed drillers using on their skin with a residue from oil extraction. Now, a flood of user-generated videos have recorded its extensive utilization in “life hacks”.
Promoted as a solution for polishing footwear or making fragrance last longer, and also a remedy for creaky hinges. It has even been deployed to prevent the annoyance of snack dust adhering to hands.
Leveraging the Buzz
Noticing its viral resurgence, strategists within the corporation boosted the tips by having their research teams evaluate the claims and letting the content creators in on the results.
Assertions that it diminished the burn from hot food on the lips were validated. Similarly supported were ideas it could extend fragrance and restore leather handbags. Proposals that it might whiten teeth or lengthen eyelashes were refuted.
The ‘Digital Ear’ Approach
Print ads and broadcast spots would once have dominated Unilever’s advertising drive. Yet this viral episode has led decision-makers to dramatically increase investment in content creators.
This tracking of digital spaces to guide corporate planning has been labeled “social listening”. Fernando Fernández, newly named, has suggested it is aiming to spend 50% of its massive marketing spend on social media content.
Shifting to Modern Engagement
A leading Unilever executive, who is leading the online push, said the company was merely adjusting to novel methods of reaching consumers. She said interacting online “without killing the party” was paramount.
“What is the key to genuine brand integration? This has perpetually been our aim as brands, back to when people were hanging out their laundry and talking about what they used.
“We are witnessing a departure from a one-to-many model, where we would just broadcast out … Now it’s many conversations, various groups. The evolution of platform algorithms means that these audiences appear specific, yet they are vast.
“Having your brand advocated by consumers, mentioned by individuals, this builds credibility and connection. Influencers are vital for this. We are expanding this endorsement system.”
A Revolutionary Change in Media
The strategy reflects profound shifts occurring in how media is consumed, with Gen Z and millennial audiences spending more time on digital networks than television, magazines or radio.
This change is evidenced by drops in TV and print advertising. Within the United Kingdom, advertising income for leading TV channels have dropped substantially in actual value since the end of the last decade.
The Rise of the Creator Economy
It also reflects a media convergence as large companies almost become production houses themselves, partnering with numerous influencers to promote their goods.
Leon Harlow said: “Obviously there’s a flow of audiences out of certain traditional media outlets and they’re spending a lot more time on social platforms like Instagram, TikTok and YouTube than they are consuming linear broadcasts or printed matter.
“A lot of brands are telling us people trust recommendations from the personalities they subscribe to over traditional advertisements. It's an ongoing shift.”
He said brands could also save money by investing in creators over expensive broadcast campaigns, which also enables easier content adjustment to gauge performance.
The approach is growing. Marketing investment on digital creator partnerships is growing fourfold quicker than total media spending. Stateside, it has more than doubled since 2021 and is expected to hit substantial figures in 2025.
The Enduring Power of Broadcast
Regardless of the massive shift, executives said they believed TV advertising still had a prominent role to play, as TV channels continued to possess the influence to shape the national conversation.
Sykes said: “A top-tier ROI marketing event is still events like the Super Bowl. It's not a matter of networks declaring: ‘Our relevance has faded.’ It concerns who commands eyeballs … I believe there is absolutely a role for them.”